ABOUT US

& Our Policies 💡 FIRST TIME BOOKING & CARD ON FILE ✨ all clients will be prompted to leave a credit card on file when they book their first service. In the event of a no-show or late cancellation, the client’s credit card on file will be charged in accordance with my No-Show and Late Cancellation Policy. This policy allows my clients to conveniently reserve their preferred services without the hassle of providing payment information each time. The credit card on file and all client transactions are maintained and recorded within my booking software through GlossGenius. I do not have access to the credit card on file or its information. ON-TIME ARRIVAL & TARDINESS POLICY ✨ Please make the most out of your appointments and my availability by arriving on-time or early. Text me if the main door is locked, I can let you in. Clients are invited to take a seat on a couch in the lobby. Client timeliness affects everyone; as such, my policies are thus: Please alert me ASAP if you are running late. A quick text or voicemail will suffice. When you are late, your service will be adjusted so as not to infringe on my time or other clients’ appointments. I accept late arrivals of up to 10 minutes with notice before marking a NO-SHOW. Clients who no-show on more than one occasion are liable to be barred from self-scheduling online or fired as a client per my discretion and barred from booking further appointments with Glow By Ellie. NO-SHOW AND LATE CANCELLATION POLICY ✨ I charge a 50% fee for any cancellations within 24 hours of the scheduled appointment, and a 100% fee for any no shows. This fee is charged to the client’s credit card on file [via GlossGenius]. Clients who need to reschedule their appointments should reach out with as much advanced notice as possible via email, text, or phone call. Clients may also be able to manage their appointments via links in the “appointment request pending” notification sent to the client shortly after booking or the “appointment has been scheduled” confirmation email after I have accepted the appointment request. The link takes clients to a GlossGenius page with their appointment details, including a link to “Reschedule Appointment” and “Cancel Appointment.” Further confirmations are sent to the client automatically as the scheduled appointment nears. Clients have access to the cancellation policy within the above emails and confirmation emails leading up to their appointment. Text at the bottom of the emails read “CANCELLATION POLICY” with the terms within. Clients who no-show on more than one occasion are liable to be barred from self-scheduling online or banned from booking with Glow By Ellie and fired as a client at my sole discretion. REQUIRED DOCUMENTS AND FORMS ✨ All clients are asked to complete a required questionnaire and policy acknowledgement form before arriving for their appointment. Clients receive access to these forms after booking and links to them can be found in multiple sources. The “appointment request pending” notification received shortly after booking. The “appointment has been scheduled” confirmation email. Further confirmation emails are sent to the client automatically as the scheduled appointment nears. Within the emails: In a gray box titled “TO DO BEFORE YOUR APPOINTMENT” and a highlighted link to complete the “Required Documents”, or via the link titled "Manage my Appointment". The links redirect to a GlossGenius page with the appointment details, and can access the forms via the “Form” button. The questions in the Form are non-exhaustive, but allow me to prepare for the appointment in-advance. A more thorough conversation occurs during the consultation. CONDUCT POLICY ✨ Clients are expected to act respectfully and appropriately when interacting with me before, during, and after their appointments; in relation to my property and my colleagues’ property (my neighboring professionals within Moda Pelo Salon Spa); and that of Moda Pelo Salon Spa; within the properties and without. This respect is mutual and reciprocated. Clients found to be acting out of accordance with the Conduct Policy are liable to be fired per my discretion and barred from booking further appointments with Glow By Ellie.